If you set the Create credit memos mirroring invoice items billing rule to No, the credit memo created during invoice write-off is as follows. The item “Credit memo item 2” of the Charge processing type. The item “Discount credit memo item 2” of the Discount processing type. In this use case, if you set the Create credit memos mirroring invoice items billing rule to Yes, the credit memo created during invoice write-off is as follows. In this use case, if you set the Create credit memos mirroring invoice items billing rule to Yes, the credit memo created during invoice write-off is as follows. You want to write off an invoice that contains an invoice item with a positive amount, a discount item, and their corresponding taxation items.
The ID of the invoice that the credit memo is created from. Whether the credit memo automatically applies to the invoice upon posting. When you apply a credit memo, the total number of credit memo items and the items that credit memo items to be applied to must be less than or equal to 15,000.
- The standalone CM line is input to Zuora Revenue without the original SO Line Id or Invoice Line Id specified such as the following.
- A table is then displayed at the bottom of this memo page.
- If the credit memo amount is $450, the reversal adjustment is as follows.
- You create a bill run to bill the first three months (January, February, and March).
New option to void transactions (37.012.01.00 or later)
Creates an ad-hoc credit memo from a product rate plan charge. Zuora supports the creation of credit memos from any type of product rate plan charge. The charges can also have any amount and any charge model, except for discout charge models. Whether to automatically post the credit memo after it is created. Setting this field to true, you do not need to separately call the Post credit memo operation to post the credit memo. If credit memos are generated during the bill run, you can set to email the credit memos upon posting.
Case II: Writing off invoices with negative items
If you leave it empty on the Zuora UI, it will be set to 1 as the default value. Note that this operation only supports writing off credit memos that are fully unapplied. Credit memos that are not fully unapplied cannot be written off by this operation. This field is required for an external refund and must be left empty for an electronic refund. For many companies, payment operations and AR management can be a cumbersome, lengthy, and error-prone process.
Credit rules
The specific implementation might be different according to the option of the Create credit memos mirroring invoice items billing rule. This article describes some common use cases for the invoice write-off feature. You want to write off an invoice with two regular invoice items and their taxation items, and the amount of each taxation item is zero.
Generate a credit memo PDF file
After a memo is posted, you can email your customers a specific version of the memo PDF from the Zuora UI and REST API. After credit and debit memos have been generated, you can either download or email the memo PDF documents. Applies a posted credit memo to one or more invoices and debit memos. When a credit memo is applied, the total number of invoices and debit memos that the credit memo will apply to must be less than or equal to 1,000. By applying one or more credit memos to invoices with positive balances, you can reduce the invoice balances in the same way that applying a payment to an invoice.
- In such cases, you can issue a prorated credit to your customer.
- In this example, the following sales order is input to Zuora Revenue.
- Only available if you have installed the Zuora Connector for NetSuite.
- The specific implementation might be different according to the option of the Create credit memos mirroring invoice items billing rule.
Zuora automatically generates credit memos during the bill runs for negative charges based on your invoice and credit memo generation rule. The number of credit memos that are generated during the bill run is displayed on the bill run detail page. Due to billing mistakes, service interruptions, or confusion about invoices, a customer might contact you to contest a charge on the invoice. In such cases, you might need to issue a credit or debit memo to resolve the dispute. For example, you apply the incorrect price to your customer because the wrong scale prices are used or a discount has not been applied. In such cases, you can issue a credit memo or debit memo to correct the amount on the mistaken invoice items.
With this option, Zuora calculates the total amount of the charges that are included in the bill run. For a list of available minor versions, see API upgrades. Specify a unique idempotency key if you want to perform an idempotent POST or PATCH request. Once you void the transaction, the original transaction is no longer an official record in Zuora Revenue.
If you only specify the sortable field without any operator, the response data is sorted in descending order by this field. This parameter filters the response based zuora credit memo on the updatedDate field. You’ll receive a weekly digest of must-read articles and key resources. We’re excited to announce these new capabilities as part of the Spring ‘18 launch. If you’re a customer and want more information, reach out to your Customer Account Manager. That’s why we’re excited to add 3 new features to Zuora Billing’s Invoice Settlement capabilities this Spring.
Zuora Revenue will update the BILLED_DEF_AMT and BILLED_REC_AMT values for this SO line to display how much has been billed and released. Invoice based CM-R lines are uploaded to Zuora Revenue with the ORIG_INV_LINE_ID field specified. Zuora Revenue will update the BILLED_DEF_AMT and BILLED_REC_AMT values on the SO line to display how much has been billed and released. SO based CM lines are uploaded to Zuora Revenue with the ORIG_SO_LINE_ID field specified.
This is because the total amount of the charges in the bill run is -$100, which is a negative value. The total amount of the charges in the charge group is -$100. All the charges in the charge group are displayed in the credit memo.
The date of the refund cannot be before the credit memo date. Zuora automatically generates this field for electronic refunds. When you refund a credit memo, the total number of credit memo items to be refunded must be less than or equal to 15,000.